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At SIMIFAST Inc., the safety and well-being of our employees and our customers are always our priority, and we recognize the important role we play in providing our customers with hardware during this critical time. We are actively monitoring the COVID-19/Coronavirus situation and taking the precautions necessary to keep our employees and customers safe. We wanted to share with you some steps we are taking:

Aligning with public health authorities

We have a team dedicated to our response to this pandemic and have Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Centers for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.

Protecting our employees and customers

As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. We have put restrictions on travel, postponed large-scale events, limited the size of meetings, and continue to reinforce safe behavior in every environment including disinfecting every box coming in or going out from our SIMIFAST warehouse and wearing the proper protective gear to ensure a safe environment for all.

Assisting our employees

We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. Employees who could possibly feel ill have been told to not report to work and we have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority, and to provide comprehensive benefits to support them.

Our commitment to our customers

The role SIMIFAST plays in keeping our customers connected is incredibly important in times like these. We have been investing in technology and increasing network capacity to meet the growing demands of our “always online” culture, and this includes having in place proper contingency plans to ensure service continuity for you, our customers, during this time.

Where we are now

As of last week, California was ordered to “shelter in place” for any non-essential businesses. We are not included in that ruling yet so we will continue to operate Monday-Friday 8:00AM-5:00PM. We are closely monitoring the situation and if things get worse we will inform you immediately. We will post current information on our website and will be answering e-mails and phone calls throughout the day. The only issue we could forecast in the foreseeable future would be that shipping could be limited if the supply chain gets interrupted but as of right now we are 100% operational. If we are ordered to shut our doors completely we will let you know as soon as possible.

As always, thank you for being such a valuable customer and for your continued trust as we manage through this time together. If you have an urgent request or question, please call or text me directly at: 1+(805)208-9140.

Hang in there. We will get through this together!

Sincerely,
Jamey Hall
President SIMIFAST Inc.